August, 23 2010
The say communication is key and in the new business landscape that has evolved from the ruins of the economic tsunami, communication with your prospects and customers has never played a more vital role in the success or failure of your business! All levels of business, from the small entrepreneurial start-ups all the way up to the Fortune 500 giant realize that when it comes to generating revenues and achieving customer retention -- the stakes are high!
Conducting business in the new world is not an easy task, with less fish to go after the competition is fierce, but fear not, as one method of marketing can cover all of the bases like no other – on hold messages. If you’re a new enterprise starting out and a prospect has picked up the phone to call you they have some interest level in your product/service offering, but if you blow the communication, it's all over. And if you're a multinational and you do the same thing, you're throwing millions of dollars down the toilet, or worse, creating negative effects for your brand that may cost you twice as much as what you're spending. You need to present a positive brand image, reinforce the caller’s decision to contact you and provide for a great caller/customer experience. This is why using professional music on hold and messages is simply -- a no brainer!
When callers are on hold you have their undivided attention, giving you the ability to create a positive brand image, cross-market your products/services and connect with customers and prospects in a way that may never happen again. Therefore, your on hold script is the most critical element that aids in achieving positive on hold marketing results. By crafting an on hold message script with targeted, relevant message content and delivering it using professional voice talent and pleasing music on hold your message will resonate with callers, create a positive impression and lead them to take action.
The bottom line – communication is critical, everything matters and you need to distinguish your brand, your business and yourself.