If you’ve searched around for an affordable music on hold and message system, you’ve no doubt noticed that no two on-hold providers do things the same way. This makes trying to compare apples to apples a difficult task.

For example, some providers have a per message price, while some providers require long-term 3 to 5 year contracts, some providers have set-up fees and some providers even charge an annual usage fee.  So where can you find a simple, flexible, affordable on hold message pricing?  -- On Hold, Inc.

As music on hold industry experts, On Hold Inc offers a variety of low cost, on hold pricing options including one-time buy out options as well as flexible message on hold update packages. While we also provide the latest in digital message on hold players, not all clients need equipment, so as a full service on hold message provider, we also offer on hold production only service. But remember, they key to any successful marketing program, especially on hold marketing is to keep message content fresh, relevant and timely. Your on hold messaging system is a powerful and low cost way to not only reduce hang ups and improve customer service, but also to inform, educate, motivate and cross-sell product and service offerings. That’s why we recommend our  MVP (Messaging Value Package) Plans for the ultimate in flexibility and affordability.

On Hold Inc offers several options to purchase Premium On Hold Message Packages and Productions:

The Flex Pak Plus provides new message updates each and every month. Plus it also includes our amazing free equipment offer, and convenient message update access via our Message Xpress (we’ll cover our Free Equipment Offer and Message Xpress in a moment).

The Quarterly Updater:  If your business has seasonal fluctuations, then this is the perfect fit! You’ll get four Premium on hold message productions, of which most clients use one of them for a holiday on hold version for free. Plus it also includes our amazing free equipment offer, and convenient message update access via Message Xpress.

The Basic Package: This is an affordable package for those business who may not require frequent message changes, but can still take advantage of a periodic message update to keep callers tuned-in! Plus it also includes our amazing free equipment offer.

Just getting started? The Starter Package is an excellent value. For just a “one-time” fee, you get both a custom on hold message program and a high quality digital on hold message player. This is Quality that’s affordable.

Already have music on hold equipment? No problem. On Hold Inc offers custom on hold recordings which include: copywriting service, professional voice talent (male/female) as well as a variety of background music options.

Now, here’s that free message on hold equipment offer: When you purchase “any” MVP Plan we will include our high quality ePro Series digital on hold player for FREE. Yes, Free.  Receiving new message updates is a snap! Once your new on hold message production is complete, you can log into Message Xpress and transfer the new messaging to the handy USB flash drive.

Message Xpress:  A revolutionary concept released by On Hold Inc in 2007. Message Xpress our easy-to-use, on-line interface which is a dream come true for any marketing department. Update Your On Hold Messaging Faster in 4 Simple Steps
1. Choose Any On Hold Script in your account
2. Edit your music on hold and messages with just a few simple clicks
3. Select new voice and music on hold for your audio message
4. Download your New music on hold audio files and you're done!

So you’ve finally decided to take advantage of marking to your captive audience of callers on hold You may be aware that silence on hold causes callers to become frustrated and hang-up causing you lost revenue, or that your music choice may be to your callers disliking or that fuzzy radio station is annoying to your on-hold callers. So you’re ready to embark upon finding a professional on hold message system, you google what you think will bring back the results your looking for, and begin weeding  through the hundreds of websites of music on hold providers. We know – it’s confusing and frustrating trying to figure what message on hold equipment you need, how the process works, how is the on hold script created, and most of all how do you get the best value for your marketing dollar.

Well you’re not alone….so here are some helpful tips when it comes to shopping for on hold messaging.

Does the provider offer a risk-free custom on hold demo? Typically, message on hold providers will play an audio sample of messages on hold they’ve produced for other businesses. That’s fine, but it doesn’t really show you what they’ll do for you. At On Hold Inc. we offer a Risk-free on hold system trial. We’ll actually create a custom script for your approval, produce it (with your choice of announcer and music) and let you audition it without making a purchasing commitment. Hearing what an on hold message for your business can sound like couldn’t be easier.

Will the on hold player work with my phone set-up? We know that your in business to make a profit, not study about telecommunications. So often times you don’t know the feature of capabilities of your phone system, and what equipment is needed in order to add on hold marketing system for your business. On Hold Inc carries a full line of digital on hold players and adaptors for virtually any telephone set-up whether you’re using a sophisticated phone system or off-the-shelf phones from an office supply store. We make adding music on hold easy.

One size doesn’t fit all! Any good message on hold provider should tell you that the key to success on hold marketing is keeping message content fresh and relevant, but the frequency of message changes depends on your industry (seasonal vs non-seasonal), volume of repeat callers vs new callers, marketing strategies, etc. Each business is unique and so is your on hold programming needs. That’s why, at On Hold Inc we offer a variety of on hold packages ranging from simple one-time starter programs to comprehensive message update packages designed to fit your business and your budget.

On Hold Messaging is a cost-effective and highly targeted marketing tool that allows your business to meet numerous marketing goals. According to numerous studies, More than 70% of callers who call your business are placed on hold. This is valuable time that should not be wasted with generic music. A custom on hold messaging system allows you to promote your business, products or services to your customers while they wait. . On hold messaging allows you to introduce your products and services to callers, increase up-sell opportunities, and promote sale items, special offers, and seasonal items. Plus, as a valued-added benefit, you’ll reinforce your company's overall value while at the same time improving customer service and retention. That is “On Hold Messaging.”

How the process Works:

First: Choose the on hold messaging package and player that’s right for you. We offer everything from single one-time On Hold Messaging productions to comprehensive monthly on hold message update packages!

Next: You’ll enter company background info using our convenient Message Xpress on-line system (or by phone), and our talented scriptwriters will create a custom On Hold Messaging script for your business containing several different 30 second on hold messages that will continuously loop. Our scriptwriting department will then post your On Hold Script to an online account for your review. You will have unlimited edits until you are completely satisfied with your on hold messages.

Then: You will listen to sample On Hold demos to choose from professional voice talent and background music you want for your Music On Hold & Messaging production.

Finally: Our production department will then produce and record your On Hold Messaging, and your audio file is uploaded to your on-line account for immediate download, or we will ship it according to your required media type (CD, Memory Card, Tape, etc)

Bonus: As soon as you order, your Digital On Hold player is shipped and comes preloaded with complimentary Music and Generic courtesy “Thank you for holding…” On Hold Messages, so you can begin enjoying on hold services while your actual production is in process! Contact On Hold Inc. today for more information about our On Hold Messaging Services!