Automated attendant greetings are like a ‘welcoming committee.’ It will be the first thing that will entertain your callers when they call you. To create a good first impression for your business, you should hire a professional to record custom auto-attendant greetings using a pleasant, friendly voice that doesn’t stammer and can enunciate and pronounce words clearly. This will pull your customer towards your company, rather than push them away. Remember, you never get a second chance at impressions, so you need to do right the first time.

For frequent callers, you need to make sure that your auto-attendant greeting can efficiently help customers and will make their lives easier. As a general rule, never waste a customers’ time because time wasted might be a sale lost forever.

The first thing you need to work on is to write a script for your auto-attendant greeting. It will be easier and faster for you to map everything out and see which particular information you’re missing.

Don’t forget to begin with a short greeting of appreciation – thanking your customers because they called your company. This may  seem like an overrated step, but it is needed to make your caller feel that they’re important to you and that their attention matters.

If you’ve already marked these first three rules check, then here are the top 5 Do’s and Don’ts that you need to remember before recording your automated attendant greeting:

1) Use your company’s tag line, slogan and/or website name if you have them. Don’t make up something just to fill in the missing gap in your automated greeting.

2) Use options that are commonly accepted. For example, "Press zero for the Receptionist", "Press the pound key to return to the previous menu."

3) Do tell your callers as soon as possible when they can dial their party's extension if they already know it.

4) Don't say "Please" before you present each and every option.

5) Don't present more than six options at a time.

There are basically two types of callers: the one who’s unfamiliar of your business and needs assistance and the other who knows exactly who and what they need and know their extension. Keep these two in mind and you’ll never go wrong with your auto-attendant greeting.

Never neglect the power of simple marketing tools such as automated greetings. We at The Original On Hold, Inc believe that even the smallest things can provide great impacts to business. And, with auto-attendant greetings popularly used today, creating good impressions will not be that difficult!

Customers happy = Good sales = Successful business.

How does a business get a perfect brand image? Let’s count the ways.

There are endless ways of how to put your business in the right light: from having a professional looking website to a nice looking office with a good location. Companies are willing to do whatever it takes especially when they’re serious in making their business reach the apex of success.

However, they sometimes miss one simple strategy that could be the first step of the success ladder: a professional sounding auto attendant greeting.

What can a professional sounding custom automated attendant greeting do for your business?

For one, these automated phone attendant  greeting separate’s you from the competition by giving a professional image. Whether you’re recording an auto-attendant main greeting, company directory announcement or after hours mesage, it’s important to get this step right. This simple technology might be your ticket to victory.

Investing in professional audio branding company that produce high quality and highly effective recording for your  auto attendant greetings will surely increase sales in ten folds. When you’re not satisfied with your phone system mailbox greeting, then your clients probably won’t like it either-- all the more reason for you to get a professional sounding greeting.

The benefits of having a professionally recorded automated attendant greeting are countless. Voice-over production companies like The Original On Hold give you the freedom to choose the voice talent that fits your company’s image. No need to worry about your office phone system; recordings are delivered via downloadable wav or mp3 audio files.

Industry today has never been this competitive. You must make show prospects that your company is a credible entity, so that they’ll feel secure about doing business with you. How else would you do this flawlessly than with your first line of communications – a professional auto attendant greeting! 

Remember, you need to get it right the first time because you don’t get another chance at a first impression.

In a recent survey of "What bugs you on the telephone?", the automated attendant is now the 2nd most frustrating "bug" to the American public; coming in right after "being put on hold" which remains the number one frustration!

Is there anyone reading this that will disagree that the first voice one hears when you call a company sets the tone - starts the process and is the voice that should "welcome" the caller into the company? Why on earth do companies put a dull, monotone, robotic message on their voice mail recording to represent their goods and services?

Lots of companies use automated telephone attendants to greet and direct callers to their desired department, staff, etc. The goal of having an auto attendant greeting is improving your business’ productivity, and is widely used by companies both large and small. 

Along with improved productivity, and enhanced caller experience, one of the biggest advantages of custom recorded auto-attendant greetings is that they also enhance brand image easily and effectively.

Impressive greetings that meet your client’s needs... A warm and inviting introduction to callers making them feel welcomed, callers are then guided through informational and directional messages that will allow them to quickly be forwarded to their desired extensions.

Furthermore, auto-attendant greetings can deliver personalized messages that suit your needs. You can also choose different kinds of greetings to be played on different occasions such as official hours, outside office hours, weekends as well as holidays and more.

So is there really a difference between having  professionally recorded, custom auto attendant greetings vs Sally from bookkeeping?  You decide....

Call your own system and then ask yourself if that's the voice that you want welcoming your callers?

If not, then consider what a professional, custom auto attendant greeting can do for your  business. 

This is your opportunity to be GREAT. Are you using or losing?