Consumer electronics have certainly advanced quite a bit since the days the days of the VCR or Sony Walkman.. It used to be that in order to listen to music you’d have to have your favorite mix tape (cassette), or compact disc. Gone are the days when we need to use cassette tapes or CD players to enjoy audio, and thankfully in the custom music & message on hold industry those days are gone too!
Today’s message on hold players not only ensure that callers are entertained when they’re put on hold, but are all digital which provides for 100% maintenance-free operation to the end-user. Today, most of us download an mp3 audio file in order to able to play and hear our favorite audio, and with the advent of technologies, the message on hold industry has also evolved with the times.
Introducing the ePro Series 1200 USB Digital On hold player, which means the on hold experience just got better! Now, don’t get intimidated with the term Mp3 USB music player, when it comes to crystal clear audio and hassle-free operation, the ePro USB 1200 Series is low-cost, but provides high-quality performance to make sure that callers enjoy for a couple of minutes while waiting. And, in most cases it's simple plug-n-play so it easily connects to most phone systems.
The ePro USB 1200 Music On hold players are also user friendly. You can simply “drag and drop” audio files, and transfer them from the computer to the player’s USB flash drive. Then, plug the flash drive back into the ePro USB 1200 On hold player, and voila! You have your instant audio playback! This not only provides the end-user to receive their completed audio faster, but also reduces shipping, fuel emissions, and other measures which also help to reduce our carbon footprint.
Many clients think they can just plug in an ipod into their telephone system for hold music, but what they don’t realize is that when it comes to music on hold, the audio needs to repeat and never end, otherwise there would be a gap of silence when the recording ended which may causes callers to hang-up due to silence while on hold. One of the benefits of using the ePro USB 1200 Digital On hold player is that they are designed to continuously play, so that customers never have a gap if silence while waiting.
In addition, a very important feature of the epro USB 1200 is the “auto-restart” feature. Meaning if a power loss occurs, as soon as power is restored both the player and audio begin immediate playback. Why is this so important you may ask? … Well, if you’re considering to attempt to use some of the consumer grade audio devices mentioned above (and yes, this includes our beloved ipod) if a power loss occurs these devices need to be restarted in order for your on hold music to play. You may not even be aware your player has shut off, resulting in hours, or days of silence on hold to callers. So instead of giving them varied marketing information about your products and services, you may actually be giving them the silent treatment?
Your On hold Message can go a long way when you have the right on hold equipment in place. Today’s on hold players have a mid level entry cost, and will make your life easier and your customers on hold experience worthwhile.