Ok company's, are you ready to listen to what your customers are saying about their music on hold experience at your company. Wake up people, with today's social media, customers and prospects can get the word out to hundreds of thousands of people as soon as they interact with your company. You had better make sure they have a postive interaction, and especially when waiting on hold. Don't belive us? Let's see if these companies are paying attention to their callers needs.
Here is just today's tweets about bad music on hold (this is only in the last few hours):
On the phone with Apple, trying to fix my comp. Horribly static-y music is what I get to listen to while I'm on hold.
Virgin Media's support line "On Hold" music makes me want to kill myself.
Why does a foster care agency have Rhianna's Rude Boy as the on-hold music?
I should be sleep right now but instead I'm listening to elevator music while on hold with Comcast. I have a feeling I will be going to AT&T
on hold with my shrink and the hold music is the john tesh radio show, hmm like that would help someones sanity
I'm on hold with a merchant. This music is putting me to sleep. I hope she comes back before I'm lulled into dreamland.
On hold w/insurance co and this music makes me want to throw my shoe at the phone. Like an overenthuiastic piano bar, charlie brown syle.
How ironic. I'm on the phone with GoDaddy support and the on-hold music is "Hell" by the Squirrel Nut Zippers!
now on hold with to insurance company for 10 minutes *twiddling thumbs* not even decent music to listen to.
OMG .. I'm on hold with the hospital and the music is HORRIBLE. Putting me to sleep!! zzzzzzzzzzzzzzz
You know what I hate more than being woken up by a weedwhacker outside my window? Being on hold. I hate the music
For these companies who wish to make their callers on hold experience more positive and pleasant, let On Hold Inc take care of your music on hold & messages needs. Callers we hear you, and we are going to continue a weekly or even daily post about tweeters complaints about their bad music on hold and caller experience. Maybe then just maybe these companies will listen.