In a recent survey of "What bugs you on the telephone?", the automated attendant is now the 2nd most frustrating "bug" to the American public; coming in right after "being put on hold" which remains the number one frustration!
Is there anyone reading this that will disagree that the first voice one hears when you call a company sets the tone - starts the process and is the voice that should "welcome" the caller into the company? Why on earth do companies put a dull, monotone, robotic message on their voice mail recording to represent their goods and services?
Lots of companies use automated telephone attendants to greet and direct callers to their desired department, staff, etc. The goal of having an auto attendant greeting is improving your business’ productivity, and is widely used by companies both large and small.
Along with improved productivity, and enhanced caller experience, one of the biggest advantages of custom recorded auto-attendant greetings is that they also enhance brand image easily and effectively.
Impressive greetings that meet your client’s needs... A warm and inviting introduction to callers making them feel welcomed, callers are then guided through informational and directional messages that will allow them to quickly be forwarded to their desired extensions.
Furthermore, auto-attendant greetings can deliver personalized messages that suit your needs. You can also choose different kinds of greetings to be played on different occasions such as official hours, outside office hours, weekends as well as holidays and more.
So is there really a difference between having professionally recorded, custom auto attendant greetings vs Sally from bookkeeping? You decide....
Call your own system and then ask yourself if that's the voice that you want welcoming your callers?
If not, then consider what a professional, custom auto attendant greeting can do for your business.
This is your opportunity to be GREAT. Are you using or losing?