December, 18 2009
Have you ever called your company after hours to examine what your clients and prospects hear every day? It's true! Companies spend millions of dollars every year on marketing programs and PR campaigns, but fail to recognize the importance of the image they project to every client and prospect via the telephone. Today's sophisticated business phone systems can do more harm than good if proper business phone etiquette is not employed. Simply put: Treat your callers in a way that you would want to be treated on a business telephone call.
The main areas of business phone etiquette are listed below and they will help you and your employees create a business phone culture in your company that your customers and business associates will enjoy using. Proper business phone etiquette can make a positive impression on your callers. Transferring a telephone call is more than just knowing what buttons to push on your telephone system. The business telephone etiquette that you and your employees use directly reflects upon the image that your business portrays. A proper voicemail greeting can make a positive impression on your callers or it can alienate them before you even speak to them.
Put yourself in your caller's place and ask yourself "How would I want to be treated if I couldn't immediately talk to the person that I called? What would I want to know from the voicemail greeting? What should I do?"
Bad Voicemail Greeting Eaxmples:
• Hi. This is Joe. Leave me a message.
• Hi. You have reached the XYZ Company. Please leave us a message.
• The office is closed. Please leave a message after the tone.
We can provide professionally scripted voicemail greetings and automated attendant prompts with professional voice over, so that your business is giving the best impression and credibility possible.