Let me tell you a secret: On-hold recordings, background music and messages on-hold are crucial components for any business’ marketing strategy. On-hold marketing is simply the most costeffective advertising that your company can have in this highly competitive business world.
But before I go on blabbering about the advantages of on-hold recordings, here are the top 10 frequently asked questions (FAQs) that you should check out if you’re getting more interested about the wonders of on-hold messaging:
1) What kind of equipment does a business need to play on-hold recordings?
Oh don’t even worry about it! Whatever the type of telephony you have set-up, whether it’s PBX, VoIP, Analog, Digital – we’ve got you covered! Our digital on-hold players are easy to install and can usually be connected in just a few minutes even if you’re using a sophisticated business telephone system or a simple standard off-the-shelf phones purchased from an office supply store.
2) How much do on-hold messages cost?
We think about YOU and we want to be with you every step of the way until you’ve reached the apex of your success. This is why we offer premium on-hold message services for every industry and budget. We offer both economical Message Value Packages (starting from just $59) as well as single, one-time purchase options.
3) Do callers hear the same message every time they are placed on-hold?
No. The music and messages play continuously even though there is no one on-hold. If more than one person is on-hold, there is a higher chance that all of them are hearing the same thing. However we do recommend that the best way to improve the caller experience is by periodically changing your on hold script content.
4) Do you have audio samples of your on-hold recordings?
Yes! You can listen to on hold message samples, just visit us at theoriginalonhold.com
5) How do we update messages?
Say hello to simplicity – Message Xpress! Special Offers, Promotions, Seasonal Announcements, Holiday messages, etc. It's easy to quickly change message content. Simply log in to your online account, start a new script or edit an existing one, submit and within days your message is ready to play.
6) Can we use our jingle as background music?
Sure! As a matter of fact, we encourage it! Not only does it help in building your brand, your callers will also be familiarized with the type of music that is associated with your business, thus, more changes of being remembered. We can even help you to make sure that you’ve incorporated it in your music on-hold program the in a way that your callers could not resist.
7) Is it possible to record messages in different languages?
Oh yes! We are pretty flexible with our clients. Most of the foreign languages that we record are Spanish, British, Australian and French.
8) Can we use our own equipment if we have one?
Absolutely! We deliver on hold recordings in different formats such as CD Audio, WAV, Mp3 and the like.
9) What type of warranty does your on hold equipment have?
Our On-Hold equipment comes with full 3-year warranty.
10) I have VOIP, can I still use an on hold message?
We all know that VOIP is standard lingo for using the telephone via the internet. Now with that being said, there are a number of VoIP Providers, Hosted PBX Providers and Virtual Phone Systems (like Virtual PBX, Packet 8, Grasshopper, etc.). Most Voip situations require just the production of your message and supplied in the appropriate configuration. Server based IPBX systems sometimes still require a player. Smaller home based situations depend on your set-up and you need to consult with an Original On Hold Specialist.
And before I forget, you can spread this secret to the rest of the world. Get a risk free on hold system trial now!