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Archive for the ‘On hold messages’ Category
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No Snake Oil, Just Straight Talk About Why Your Businesses Must Have a Music On Hold Message Marketing Strategy!
Posted by admin on March 18th, 2013 at 11:43 am
Sure there’s lot of stats about the benefits of messaging and music on hold, but even with all these proven facts and impressive stats about how it improves the customer experience, enhances brand image & communication and sells more -- It still takes some brands longer to wake up smell the on-hold button opportunity! Let me ask you this: If you’re own a brick and mortar business, ... -
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Harvard Business Review: What If Customers Charged You For Every Minute Of Their Time Left Waiting On hold?
Posted by admin on March 11th, 2013 at 1:24 pm
As a business owner, do you have a favorite article, book or publication in which you've previously read that you occasionally revisit to help refresh and rejuvenate your creative juices? Well, I do. In fact, mine is a great read from Harvard Business Review titled "While Customers Wait, Add Value." In a nutshell, the article provides specific details on how successful companies take necess... -
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How Your Telephone’s Hold Music System Plays a Big Role in Customer Service
Posted by admin on March 6th, 2013 at 1:24 pm
It’s not every day that you can encounter good customer service from businesses. In fact, you’re definitely lucky when you are given the right customer service that you deserve. Harsh as it may be, this is reality for most customers and companies today. After all, how many of us have experienced poor customer service every time we go to an establishment and exercise our rights as consumers? ... -
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Google Survey About Callers Willingness to Wait On hold and Why Your Phone System Needs an Audio Marketing Make Over
Posted by admin on January 16th, 2013 at 5:00 pm
There’s an old saying: “what you can’t see, may hurt you”, and if you haven’t take the necessary steps to maximize your telephone brand image and marketing - then it may be hurting your business more than you even realize. A recent Google Survey About Willingness to Wait On hold showed more than 57.8 percent of callers were put on hold when calling a business, and that over 27.6 ... -
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On hold Message Best Practice Tips for 2013
Posted by admin on January 4th, 2013 at 1:43 pm
Even with advancements in technology, and hip social media channels, the telephone is still the preferred form of customer contact and waiting on hold is something that every individual will eventually deal with as they call a company for customer service. Even as innovative technologies have made us more connected and streamlined a number of communication processes, people are waiting on hold m...
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