Q: How do I know if my phone systems is MOH (Music-On-Hold) compatible?
A: Most PBX (Private Branch Exchange) and KSU (Key Service Unit) systems are MOH compatible. One of our service representatives can help you determine your systems MOH capability..

Q: What if I use a 2-4 line standard telephone?
A: A: OHI has a complete inventory of MOH Modules, and digital players with integrated MOH modules to allow almost any standard 2-4 line telephone to be MOH compatible.

Q: Who writes the script?
A: An OHI program interviewer will conduct a background interview, or information is entered via our script info forms at our web site to gather the appropriate information you want to advertise to callers while on hold. Scripts are then posted to our website for unlimited edits. Also with our EZ Script Editor you can also view and edit a previous favorite script. Updates are easier with no phone calls back forth with your OHI account rep to get new information, thus also allowing for a much quicker turnaround for message updates. You can also change voice and music at the same time, and all at the simple click of a mouse.

Q: How often should a business change their messages?
A: OHI recommends changing a minimum of once every six months (twice per year), although most businesses will want to change more frequently to maximize their on hold marketing efforts.

Q: Do you have different packages available to change the messages?
A: OHI has several cost efficient production packages available for clients to choose from, so that they can constantly provide new and different information to callers, therefore making the most of their on hold marketing campaigns.

Q: Which is better EZ Update Plans or One Time “Buy Out” Programs?
A: The choice is really yours! With our buy out packages, you pay upfront for necessary equipment and production changes, whereas when you purchase “EZ Update” Packages, you have a low, flexible monthly payment option. EZ Update client also have full access to their account history, script and audio archives, EZ Script Editor to quickly and easily edit new or existing scripts, and download their new productions via our website to a removable USB Memory Stick. No matter what options you choose, you own the equipment and message productions!

Q: You offer a variety of players, what’s right for me?
A: At On Hold Inc., we are a “full service” On hold Service Provider, meaning we make available all the latest technologies to best suit your specific needs. Our ePro USB Player allows for quick and easy download if message updates via our website. In addition, we also have available our OHI 6500 Player – this unit is perfect for those businesses using regular phones purchased from an office supply store or catalog. The OHI 6500 with integrated MOH Adaptor allows home businesses and small offices an affordable way to capture the power of on hold messaging. A family member to the OHI 6500 is the OHI 6000 Series Digital On Hold Player. Pre-loaded with generic music/messages it’s an affordable solutions for businesses looking to make a minor investment in an on hold solution. All players are solid state digital units, no-moving parts, auto-restart if a power loss occurs and are backed by a 3 year warranty.

Q: What if I already have a message on hold system, will you offer production only?
A: As a full service message on hold supplier, we do offer production only programs. Please contact an OHI sales representative for pricing information on production only programs.