Have you ever called a business, and hung up because the automated attendant system recordings were poor quality, too confusing or intricate? Better yet, have you ever called your own business to see exactly what the caller experience is like?
We’ve all heard the saying first impressions are everything. Well in business, that couldn’t be a more accurate statement. And, we’ve also often heard “you never get a second chance to make a first impression.” Again, in business, a very accurate statement!