It’s the age old question just like “which came first the chicken or the egg?” The question? How long is too long to wait on hold for a medical professional? Well, the answer for many people, would be that any amount of time is too long.
So it shouldn’t surprise you to learn that a Velaro survey indicated about one third of people said they’re unwilling to wait on the line, and 27.6% said they would hold for 1 minute. Additional data shows 60% of customers will hang up after 60 seconds, and less than 30% will actually call back.