We have explained over the years why on hold messaging is so important to your business, no matter what industry you are in. In our How to Get Started with On Hold Messaging Guide, we briefly mentioned some of the technology that is required to have a successful on hold marketing campaign.
Lets go into a little more details about the type of phones that can be used for on hold messaging.
Types of Phones Systems
PBX / Key System
PBX phone systems collect all of the wires from all the phones in your building into one central location. They can range from 100 lines to over 1,000 lines within the system. PBX systems are controlled by computer software and are pretty automated which make them easier to manage.