We at The Original On Hold, Inc. oftentimes stumble on this innocent question, “How do you create the on hold message script? This is exactly why you hire a specialist?” When you think about it, good writers like those who write articles, ad copy, brochures, or blurbs can easily give your brand a professional sound image.
Our accomplished copywriting staff are specialist, each with strong background in on hold message scriptwriting, and who will come up with the right wordplay so that you can get the proper response from callers, whether it’s merely asking for more information or planning to place an order!
Our on hold scriptwriting experts also understand what type of strategy to use in creating an message depending on your company’s specific needs. They’ll craft something that grabs the caller’s attention, which will eventually lead into educating them what you do, how you do it, and what separates you from your competitors. Furthermore, with their extensive background as on hold message scriptwriting experts, they can even help identify what made previous on hold messages ineffective, and will help you improve them just in time for your next update.
It’s a well-known fact that the most effective on hold messages are those written in a series of short ideas, separated by a background music that represents your brand. This is because on hold time should only take a couple of minutes from your caller’s time, not to mention customers who are placed on hold have a shorter attention span.
Now, if you’re worried that you might have to put your callers on hold for a longer period of time, there’s no need to worry; these situations are inevitable. Your callers will simply be hearing different on hold messages that talk about your company or your products and services. Some may be interesting than the others, but as long as you and the expert you hired have strategically planned how to go about with your message and music on hold, then you’re definitely on the right track.
Hiring a competent Message On hold provider with a team of professional on hold message scriptwriters is the right choice for your business. Why? Well, quite simply — Your brand’s success will depend on your professional sounding on hold message, and your powerful on hold script.